Return & Refund Policy — Rangvi

Last updated: 8th August 2026

At Rangvi, we want you to love what you wear. If something isn't right, we're happy to help with a return or exchange under the terms below.

1. Return & Exchange Window

You may request a return or exchange within 10 days of the delivery date. Requests made after this window will not be accepted.

2. Eligibility Conditions

To be eligible for a return or exchange, items must be:

• Unused, unwashed, and unworn
• In original condition with all tags, labels, and packaging intact
• Free of stains, odor (perfume/deodorant), alterations, or damage caused after delivery
• Accompanied by the original invoice or order confirmation

Rangvi reserves the right to refuse a return or exchange if the item does not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned or exchanged, except in cases of damage or a manufacturing defect:

• Innerwear, lingerie, and other intimate apparel
• Items marked as "Final Sale" or purchased during clearance sales
• Customized, made-to-order, or altered-to-measure items
• Accessories such as jewelry, if sold in sealed packaging that has been opened

4. How to Initiate a Return or Exchange

1. Email us at info@rangvi.com or call +91 92622 28400 within 10 days of delivery, quoting your order number.
2. Share clear photos of the item (and any defect, if applicable).
3. Our team will review your request and confirm eligibility within 1–2 business days.
4. Once approved, we will arrange a reverse pickup from your address, or share instructions for shipping the item back to us.

5. Return Shipping

Return shipping is free of charge — Rangvi covers the cost of return pickup or shipping for all approved returns and exchanges. You do not need to pay any courier charges to send the item back to us.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed to your original payment method within 5–7 business days of inspection.
• If you paid via Cash on Delivery (COD), the refund will be issued via bank transfer or UPI; we'll collect your details at that time.
• Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

7. Exchanges

If you'd prefer a different size or a different item of equal value:

• Exchanges are subject to stock availability.
• If the replacement item is unavailable, we will offer a full refund or store credit instead.
• If the exchange item is of a different price, we will either collect the balance or refund the difference accordingly.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 10 days of delivery with photos of the item and packaging. We will offer a free replacement, exchange, or full refund, including any shipping charges paid.

9. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled, but you may initiate a return once it is delivered, as per this policy.

10. Late or Missing Refunds

If you haven't received a refund within the timeframe above:

1. Check your bank account or payment app again.
2. Contact your bank or card issuer — processing times can vary.
3. If you've done this and still have not received your refund, contact us at info@rangvi.com.

11. Contact Us

For any questions about returns, exchanges, or refunds, reach out to us:

Rangvi Email: info@rangvi.com Phone: +91 92622 28400 Address: Khekhariya, P.O. Noniyadih, P.S. Raxaul, Pin. 845305, East Champaran (Bihar), Raxaul, 845305, Raxaul BR, India